Refund policy

Return and Refund Policy

Last Updated: November 10, 2026

At Relalifes, customer satisfaction is important to us. We want our customers to shop with confidence.

This policy explains our return, refund, exchange, and cancellation procedures for men's outdoor clothing and apparel purchased from https://relalifes.com.

1. 30-Day Returns

Relalifes accepts eligible returns within 30 days from the date of delivery.

To qualify for a standard change-of-mind return:

Products must be unused and in their original condition.
Clothing must be unworn, unwashed, and free from stains, odors, or damage.
Original tags, labels, accessories, and packaging should be included where reasonably applicable.
Products must be returned with all included components.
Proof of purchase or a valid order number is required.

Customers must contact us within 30 days of delivery to initiate a return.

2. How to Request a Return

To request a return:

Email hello@relalifes.com within 30 days of delivery.
Include your order number, the product you wish to return, and the reason for your request.
Provide photographs if the product arrived damaged, defective, or incorrect.
Wait for return authorization and shipping instructions.
Send the approved return to the designated return address provided by our customer support team.

Please contact us before sending any products back.

Our business address is:

1553 London Cross Rd
Harvey, LA 70058
United States.

Please obtain return authorization before shipping a return to this address.

3. Return Shipping Costs

For standard change-of-mind returns, including personal preference, unsuitable sizing, or ordering an unwanted product, customers are responsible for return shipping costs.

For products that arrive damaged, defective, incorrect, or materially different from their descriptions, Relalifes will provide an appropriate remedy, including reasonable return shipping arrangements where required by applicable law.

No restocking fee is charged.

Free outbound shipping on qualifying orders does not mean that return shipping is free.

4. Refund Processing

Once an authorized return has been received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method.

We process approved refunds within 5–10 business days after return approval.

Additional time may be required for your bank or payment provider to post the refund.

Any applicable adjustments will be handled according to the disclosed purchase terms and applicable law.

5. Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery.

If you receive damaged, defective, or incorrect outdoor clothing, contact hello@relalifes.com as soon as reasonably possible.

Include:

Your order number.
A description of the issue.
Clear photographs of the affected product.
Photographs of the packaging where appropriate.

We will review your request and provide an appropriate remedy, which may include a replacement, exchange, refund, or another remedy required by applicable law.

6. Exchanges

If you need a different size, color, or available product, please contact our customer support team.

Exchanges are subject to product availability.

If a direct exchange is unavailable, you may request an eligible return and place a new order.

We recommend reviewing product descriptions, size charts, materials, and care instructions before purchasing.

7. Non-Returnable Items

Certain products may be excluded from change-of-mind returns where the exclusion is clearly disclosed before purchase and permitted by applicable law.

Examples may include: